FAQ & Tutorials

Frequently Asked Questions




Frequently Asked Questions




  • You are able to change or cancel your delivery any time prior to scheduling your delivery window, but once you have scheduled your delivery window, and the driver is assigned, you cannot change or cancel your delivery.

  • In select markets, The UPS Store launched a "Print on Demand" pilot program where you can now have eligible orders delivered to you! Local Delivery is being tested for a limited time at limited locations and may not be offered on a permanent basis. Here's how it works:

    1. Add products to your shopping cart.
    2. If the products in your shopping cart are eligible for Local Delivery, you’ll be able to select the Local Delivery option at check-out.
    3. You'll receive an order confirmation email.
    4. After the production of your order has been completed, you will receive another email to schedule a convenient delivery time.
  • Your order must be delivered in one of our participating markets. Qualification is based on the Shipping Address provided during checkout. Contact Customer Support by phone, email, or Live Chat for additional information:Phone: 888-843-8771 Email: support@upsstoreprint.comWe're sorry, but we’re unable to provide Local Delivery to:

    • PO Boxes
    • APO/FPO addresses
    • U.S. territories
  • For all Local Delivery orders, a fee of $19.95 will be charged.Delivery fees are not refundable if you refuse delivery upon arrival or if you're unable to accept the order at time of delivery. The receipt included in your package may not indicate the fee for Local Delivery. Please refer to your order confirmation email for an accurate breakdown of your order total.

  • Deliv is a same-day delivery service available in select U.S. cities. If you select the Local Delivery option at check-out, after production of your upsstoreprint.com order has been completed, we'll send you an email to schedule your delivery with Deliv. When your order is out for delivery, you'll receive an email that will include your Deliv driver's name and photo.

  • If you're unavailable to accept the delivery, the driver will take your product back to The UPS Store® center where your order was produced. You will still be charged for your purchase including delivery fees.

  • You are able to reschedule your delivery by contacting Customer Service at 1-888-843-8771 as long as the driver hasn’t been assigned. Once the driver has been assigned, you cannot reschedule your delivery.

  • The promotion code used, only applies the offer to the print only portion of your order. Postage and other services do not apply.

  • Yes, postage is included in your final total.

  • Yes, each carrier route consistes of both residential and business addresses. There is no ability to exclude a certain type of address when selecting your carrier routes.

  • The current price per mail piece is $0.176.

  • You can schedule mailings up to 42 delivery days in advanced, excluding weekends and holidays.

  • Please allow up to 12 valid mailing days, not including holidays or weekends for your Easy Direct Mail Campaign to be delivered to your chosen carrier routes.

  • Your print run size is based on the number of home and businesses in your selected route(s). There is currently no minimum quantity for Easy Direct Mail campaigns.

  • The maximum quantity is 25,000 per campaign.

  • Yes, the indicia must be place in the upper right hand corner. No other text, logos, etc. can be placed in this area. Please refer to the Artwork Guideline Templates found above.

    If you are using one of our pre-design templates or uploading your own collateral, indicia will be automatically placed in the approved area.

  • Yes, during your route selection you can choose any city in any state. Please note not all addresses are available for EDDM® delivery.

  • Easy Direct Mail, using the USPS Every Door Direct Mail® program deliveries only Monday-Friday. Weekends and Holidays are excluded using this service.

  • As part of our full service Easy Direct Mail service, The UPS Store handles all the paperwork, bundling and delivery to the local post office on your behalf.

  • Yes, as part of our route selection tool, we provide demographic data to you.

  • A carrier route is a group of addresses used by the USPS® to deliver mail in a specific area. ZIP Codes™ may contain anywhere from several, to over a dozen carrier routes, depending on the rural or urban nature of the region. Carrier routes are similar to neighborhoods.

  • Easy Direct Mail is a simple, cost-effective way to reach potential customers near your business through target specific mail, using the USPS Every Door Direct Mail® program.

  • No, this service includes print, processing, delivery to the closest USPS location and delivery to your selected routes.

  • All orders are considered customized orders. The UPS Store has no obligation to reprint or refund an order unless the printed product is defective in accordance with industry standards. In addition to the other Terms of Service provided on the The UPS Store Online Printing site, we are not responsible for the following
    • Spelling, punctuation, grammatical errors made by the end user or the use of inferior quality or low-resolution files and images.
    • Design errors introduced by the customer in the document creation process.
    • Errors in user-selected options such as choice of finish, quantity or product type.
    • Damage to the products arising after delivery.
    • The differentiation of colors and sizes as they appear on the computer screen of the end user during the ordering process prior to processing, as compared to the finished products. 
Any color shift in converted photographs (RGB images) with black, near black, or gray tones.
    • We are not responsible for the final color appearance of a UV coated product.

    If you believe your print job is defective or has not otherwise met your requirements, for product orders that are fulfilled by, or on behalf of, TUPSS and shipped to you directly, please contact Customer Service at support@upsstoreprint.com according to the information provided on the Site IN WRITING via the online support system, within three (3) business days of receiving your order. If you do not contact us within this time frame, we have no obligation to provide a refund or reprint. Once you have contacted us, we will determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. We reserve the right to request samples of any allegedly defective merchandise. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint.
    For product orders that are printed at a The UPS Store Center location, please contact The UPS Store Center location.

  • Contact The UPS Store Online Printing Customer Experience Team during our support hours: Monday - Friday: 8:00 AM - 9:00 PM EST
    VIA:
    Live Chat Support found throughout the online storefront.
    Email: support@upsstoreprint.com
    Call Toll Free: 1-888-843-8771

  • Most jobs will be shipped within 5 to 7 business days after you place your order.

  • Upon submission of an order, we start working to get it to you as quickly as possible. We cannot edit or cancel an existing order.

  • All orders are automatically saved in your “account under ‘Order History’. This will allow you to reorder previous orders placed with The UPS Store Online Printing site. Reorders may only be made from the location that your original order was placed

  • An email notification will be sent to the email address of record for your order with a hyperlink of the tracking number from UPS for package tracking. In addition, the shipping status and tracking number for your order(s) can be found by logging into your account. Go to ‘My Account’ and click on ‘Order History’. You then select the order you are tracking and click ‘View Order’.

  • You can check the status of any order you have placed with The UPS Store Online Printing site by checking your ‘Order History’ in your account once you have logged in.

  • Because of differences in monitor calibration, some printed colors may not exactly match the colors on your specific monitor. The UPS Store Online Print solution makes efforts to convert RGB to CYMK, but the conversion process may not be an exact match.

  • The lines you see around the preflight image represent the safe zone (green- all text and images within these lines will safely be printed, cut line (dotted lines- shows where the card will be cut) and bleed line (red line-to allow the design to extend to the edge of the document). The dotted lines show where the cutting will take place and any of the text or images outside this dotted line will not be on the final printed product.

  • Yes, the file(s) go through our preflight process and a preflight proof is presented back for your review and confirmation.

  • Preflighting is the process of verifying the quality of the uploaded file(s), including the content, layout and artwork are in sync with the desired output from The UPS Store Online Printing site.

  • PDF (.pdf) files are the accepted file format for uploading print-ready artwork. Print-ready files are commonly referred to as files that are ready to print and require no further adjustments prior to being printed.

  • Yes, you can upload your own pre-designed projects. Please refer to FAQ No.6 for the supported file types.

  • The UPS Store Online Printing site’s designer allows you to select the designated action (such as adding text, images, logos, backgrounds or other design elements). The designer will guide you through the process of adding components to your project.

  • There are several factors that impact the length and time it will take to upload a file. The upload times can range from a few seconds to a few minutes. The most common factors impacting file upload time are the actual file size, complexity of the file(s) and the speed of the internet connection.

  • The maximum file size that can be uploaded is 150MB. This file size and upload times may be impacted by your internet connection. If your file is larger than 150MB, please engage a The UPS Store Online Printing Customer Experience Representative for assistance.

  • A. For Catalogs, Manuals, Newsletters, Presentations, Reports and Copies & Quick Prints, the following file types are supported for projects uploaded using the online document builder:

    • Adobe Acrobat Document (*.pdf) (recommended)
    • Adobe Illustrator (*.ai) (recommended)
    • Adobe Photoshop Image (*.psd) (recommended)
    • Bitmap Image (*.bmp)
    • Encapsulated PostScript (.eps)
    • GIF Image (*.gif)
    • JPEG Image (*.jpg,and *.jpeg)
    • Microsoft Word (*.doc and *.docx)
    • Microsoft Excel (*.xls and *.xlsx)
    • Microsoft PowerPoint (*.ppt and *.pptx)
    • Microsoft Publisher (*.pub)
    • Microsoft Works Document (*.wps)
    • PNG Image (*.png)
    • Tagged Image File Format (*.tif and *.tiff)

    B. For Business Cards, Envelopes, Flyers, Indoor Magnets, Letterhead, Postcards, the following file types are supported for creating, customizing and personalizing pre-designed print templates or a blank canvas in the online designer:

    • JPEG Image (*.jpg and *.jpeg)
    • PNG Image (*.png)

  • CMYK stands for the four inks used in the production of color printing: cyan, magenta, yellow, and key, which is black. Most printing companies utilize this standard for printing and is common practice for these companies to convert graphic designs from RBG to CYMK prior to print production.

  • The initials RGB stand for the colors red, green and blue. Combined together they are capable of creating a wide array of colors. Consumers utilize computer monitors and digital cameras for creating graphic designs. These devices display in RGB and they output in RGB unless the file is converted to CMYK.

  • Submissions uploaded to The UPS Store Online Printing site should be a minimum of 300 DPI (dots per inch) at 1:1 ratio (or 100%). Submissions that do not meet this standard may experience print errors or produce images that are fuzzy, pixilated or otherwise distorted. Submissions should be designed in industry-standard CMYK and uploaded with no embedded color profile. (You may upload in RGB or some other standard if you choose, however, the color will be converted and we are not responsible for any inaccuracy or color shift that occurs as a result of the conversion). Spot colors are not supported and should be converted to CMYK. We reserve the right to reject submissions that do not meet these requirements. We are not responsible for uploaded content that do not meet these standards and result in printing errors.

  • For the best user experience The UPS Store Online Printing recommends the minimum version of the following Internet browsers: Microsoft IE (9.0.8112.16421), Firefox 26.0, Chrome 32.0.1700.102 and Safari 7.0.1.

  • No, all you need is an Adobe® Flash® capable Internet browser.